Citizen Portal for Local Government

The Citizen Portal on Aktivov’s public works asset management platform provides citizens and customers a way to communicate with your public works department while giving you the opportunity to create a favorable impression of your organization.

The portal is GIS centric, fully mobilized, and cloud hosted. Citizens can report issues or submit requests from any smart device anytime anywhere on this 311 citizen portal. It provides user friendly and intuitive tools for even non-technology users to interact with you, submit requests, complaints, and issues. It’s fully integrated with our suite of Asset Management, Backflow, Permitting, and Cemetery Management software, so the requests are routed to appropriate staff for processing and tracked to completion.

Schedule a no cost, no obligation 30 minute call

Salient Features

  • Self Service and Self Managed
  • Service Requests
  • Complaints and Issue Reporting
  • Permit Application – All types of Permits
  • Request Meetings and Visits
  • Request Cemetery Documents, Look up Cemetery Information
  • Integration Ready with APIs and Web Services
  • Configurable and One-Click Reports
  • Flexible and Easily Configurable

Unique Propositions

  • Self Managed and Authenticated Access On Demand
  • Platform agnostic UI and UX: Anytime, Anywhere, any Device
  • Automated Problem and Request Routing
  • Wizard based approach to handhold Citizens
  • Track Requests and Issues through lifecycle
  • Custom Questions by Issue or Request Category
  • Actionable data for better Decision Making
  • Rich Multimedia Documentation
  • Eliminate Inefficiencies and Enhance Collaboration between Departments and with Citizens
  • Seamless Multi-Party Communication within the organization and with Citizens
  • Status, Priority, Severity and Escalations
  • Dashboards, Business Intelligence, and Analytics
  • Unlimited Everything: one affordable Price
  • Multimedia Interactive Help and training videos
  • No ransom cloud – you Own your Data
  • Unparalleled Unlimited Training, Support, and Customer Service